Privacy policy
Collection and Use of Personal Information
Personal information refers to data that can be used to identify or contact a specific individual.
When you contact Arrvel or its affiliates, we may ask you to provide personal information. Arrvel and its affiliates may share this personal information with each other and use it in accordance with this Privacy Policy. They may also combine this information with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information we request, but if you choose not to provide it, in many cases we will be unable to provide you with products or services or respond to any of your inquiries.
Below are examples of the types of personal information that Arrvel may collect and how it may be used:
What Personal Information We Collect:
When you create an online store ID, apply for business credit, purchase products, download software updates, register for personal services at Arrvel retail stores, connect to our services, contact us, or participate in online surveys, we may collect various information, including your name, mailing address, phone number, email address, contact preferences, device identifier, IP address, location information, and credit card information.
How We Use Your Personal Information:
We may process your personal information for the purposes described in this Privacy Policy, with your consent; or to fulfill Arrvel’s legal obligations; or when we assess that it is necessary to process your personal information for the legitimate interests of Arrvel or third parties to whom information may be disclosed.
1. The personal information we collect enables us to keep you informed of Arrvel’s latest product announcements, software updates, and upcoming events. If you do not wish to continue receiving our emails, you can opt out at any time by updating your preferences.
2. We also use your personal information to help us create, develop, operate, deliver, and improve our products, services, content, and advertisements, as well as for loss prevention and fraud prevention purposes. We may also use your personal information for account and cybersecurity purposes, including protecting our services to protect the interests of all our users. When we use your information for fraud prevention purposes, this information stems from online transactions you have conducted with us. We only use data for fraud prevention to the extent strictly necessary and in accordance with our assessed legitimate interests to protect our customers and services. For certain online transactions, we may also use publicly available channels to verify the information you provide.
3. We may use your personal information from time to time to send important notifications, such as notifications about purchases and changes to terms, conditions, and policies. Because this information is crucial to your interactions with Arrvel, you cannot opt out of receiving these notifications.
4. We may also use personal information for internal purposes, such as auditing, data analysis, and research, to improve Arrvel’s products, services, and customer communications.
5. If you participate in sweepstakes, contests, or similar promotional activities, we may use the information you provide to manage these activities.
Collection and Use of Non-Personal Information
We also collect data that cannot be directly linked to any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are some examples of non-personal information we collect and how we may use this information:
1. We may collect information such as occupation, language, postal code, area code, unique device identifier, referral URL, location, and time zone in which Arrvel products are used, to better understand customer behavior and improve our products, services, and advertising.
2. We may collect information about customer activity on our website and our other products and services. We aggregate this information to help us provide more useful information to our customers and understand which parts of our website, products, and services are of most interest to them. Aggregated data is considered non-personal information in accordance with this Privacy Policy.
3. We may collect and store details of your use of our services, including search queries. This information can be used to improve the relevance of our service results. Except in a few cases to ensure the quality of the services we provide over the internet, this information will not be associated with your IP address.
If we do combine non-personal information with personal information, the combined information will be considered personal information as long as this information remains combined.
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