FAQs

Product Warranty Information

Our products and accessories come with a standard one-year warranty, with the option for customers to upgrade to a three-year warranty. Repairs are provided free of charge for damage not caused by human error during the warranty period.

How soon will the order be shipped after it is placed?

Orders typically ship within 5–7 business days, though some models may be available in stock within the customer's country. Most models are shipped from China, generally via express carriers such as DHL or UPS.

Which trading modes are supported?

Customers can choose to pay directly online—we accept credit cards—or you can opt to make an offline wire transfer to our company account.

How to ensure product quality

Arrvel is a sub-brand of a publicly listed company; we have been in business for 16 years and operate our own manufacturing facilities. We not only produce standardized products but also offer customization services to meet customer needs. We guarantee that every product we sell has undergone rigorous testing and earned market recognition.

Does the product purchased by the customer include free shipping?

We ensure that the amount paid for each of your orders includes shipping costs.

Get Bulk Price

Tell us what you need and we'll provide project pricing and configuration recommendations.