We offer a one-year warranty on products purchased from arrvel.com. After the warranty period, repairs will incur a charge. The warranty period begins from the date the original consumer received the product.

How to claim warranty service?

Step 1: Contact the appropriate support team

If you purchased a product from arrvel.com, please contact [email protected].

Step 2: For products purchased from arrvel.com

For after-sales service, please contact the arrvel.com support team at [email protected].

Please include the following information in your email:

Your order number, a complete screenshot of your order, and the IMEI number of the product requiring after-sales service. Describe the problem you are experiencing clearly and in detail.

Attach photos or a short video to demonstrate the problem.

Step 3: Wait for and receive a response from a support representative

Work with a support representative to resolve the issue.

Product Replacement or Return

If your product is eligible for arrvel’s warranty policy, you will receive a return request form from a support representative.

Please pack and ship the product correctly and securely. Before shipping, please contact our customer service team at [email protected] for detailed instructions on proper packaging and safe returns.

arrvel will replace the defective product within 15 business days* of confirming receipt. The final solution depends on the availability of replacement products.