[A812B] Why Can’t the Printer Connect to My Phone via Bluetooth?

Step 1: Check if the FlashLabel Pro application is installed.

First, confirm that the “FlashLabel Pro” app is installed on your phone:

iOS (iPhone/iPad): Open the App Store and search for “FlashLabel Pro”.

Android: Open the Google Play Store and search for “FlashLabel Pro”.

If the application is not installed:

Please install using the following method:

Method 1: Download via App Store/Google Play

iOS: Search for “FlashLabel Pro” → Click “Download”.

Android: Search for “FlashLabel Pro” → Click to install.

Method 2: Scan the QR code

Please scan the QR code below with your phone’s camera:

Step 2: Check basic requirements

1. Ensure Bluetooth is enabled in your phone’s settings.

For Android: Some devices require location permission to pair via Bluetooth. Enable this feature in FlashLabel Pro Permissions > Settings > Apps.

2. Printer is on: Confirm that the printer is turned on (press and hold the power button for about three seconds, then release after hearing a “beep” sound).